Privacy Policy

Introduction

This privacy policy (the "Privacy Policy") applies to your use of the website and our Services (as defined under the Infiny "Terms & Conditions") offered through the web application at www.infiny.ai ("Infiny platform") owned by North Star Intellisoft Private Limited.

This Privacy Policy forms part and parcel of the Terms & Conditions for the Site. By accessing or using the Platform, You signify that You have read, understood, and agree to Our collection, storage, use, and disclosure of Your Personal Information as described in this Policy and Our Terms of Service.

Important: If You do not agree with the terms of this Policy, You must not access or use the Platform.

I. Definitions

For the purposes of this Privacy Policy:

"Account" means a unique account created for You to access Our Platform or parts of Our Platform.

"Company" (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to North Star Intellisoft Private Limited, located at 18A, Ajmer Road, North Part, Badarwas, Shree Nath Watika, Jaipur, Rajasthan, 302019.

"Cookies" are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.

"Device" means any device that can access the Platform such as a computer, a cellphone or a digital tablet.

"Infiny" or "Platform" refers to the software, website ([www.infiny.ai]), applications, and services provided by the Company.

"Personal Information" means any information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular User. This includes, but is not limited to, names, email addresses, IP addresses, and any other information defined as personal data or personally identifiable information under applicable privacy laws.

"Service Provider" means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Platform, to provide the Platform on behalf of the Company, to perform services related to the Platform or to assist the Company in analyzing how the Platform is used.

"Usage Data" refers to data collected automatically, either generated by the use of the Platform or from the Platform infrastructure itself (for example, the duration of a page visit, IP address, browser type, operating system).

"User", "You" or "Your"means the individual accessing or using the Platform, or the company, or other legal entity on behalf of which such individual is accessing or using the Platform, as applicable.

II. Collection of Personal Information

We collect Personal Information about You from the following sources:

A. Information You Provide to Us Directly:

Account Registration: When You are onboarded on Infiny, We may collect information such as Your name, email address , password.(encrypted)
Profile Information: You may choose to provide additional information for Your User profile, such as a profile picture, biography, location, or other details relevant to Your use of Infiny.
User Content: We collect the information You upload, or otherwise generate on the Platform, including messages, feedback .
Communications with Us: When You contact Us for customer support, provide feedback, participate in surveys, or otherwise communicate with Us, We collect the information You provide in such communications, including Your email address, phone number, and the content of Your messages.
Transaction Information: If You engage in transactions through the Platform (e.g., subscriptions, purchases), We may collect information necessary to process Your transaction, such as Your payment information (processed by Our third-party payment processors), billing address, and transaction details.

B. Information We Collect Automatically When You Use the Platform:

Usage Data: We collect limited information about how You interact with the Platform, such as Your IP address, browser type, operating system, pages visited, time spent on pages, and access times. This data is collected via third-party analytics tools (e.g., Google Analytics) to help Us understand usage patterns and improve the Platform.
Device Information: We do not collect device-specific details or precise location data. IP addresses may be used solely for general analytics and security purposes.
Cookies and Similar Technologies: We use Cookies, web beacons, pixel tags, and other similar technologies to collect information about Your browsing activities, preferences, and to enhance the functionality of the Platform. You can control the use of Cookies at the individual browser level. For more information about Our use of Cookies, please refer to Our Cookie Policy.

III. How We Use Your Personal Information

We use the Personal Information We collect for various purposes, including:

A. To Provide, Operate, and Maintain the Platform:

To create and manage Your Account and facilitate Your access to and use of Infiny.
To process Your transactions and deliver the services You request.
To personalize Your experience on the Platform, such as by displaying content tailored to Your interests.

B. To Communicate with You:

To respond to Your inquiries, comments, and requests, and to provide customer support.
To send You administrative information, such as updates to Our terms, conditions, and policies, security alerts, and support and maintenance advisories.
Subject to Your communication preferences, to send You marketing and promotional communications about Infiny, new features, special offers, and other information We think may be of interest to You.

C. For Security and Legal Compliance:

To monitor and enforce compliance with Our Terms of Service and other policies.
To detect, prevent, and address fraud, security breaches, and other potentially prohibited or illegal activities.
To comply with applicable laws, regulations, legal processes, or governmental requests.
To protect Our rights, property, or safety, and the rights, property, or safety of Our Users or others.

We may process Your personal data for certain other legitimate uses, if required in compliance with the Digital Personal Data Protection Act, 2023, Information Technology Act, 2000 and in compliance with any other laws and their requirements.

In order to provide you the best experience and to meet our various business needs, We may disclose the Personal Information to various entities who may also come under the definition of data processors as per The Digital Personal Data Protection Act, 2023, including but not limited to, hosting service providers, cloud computing entities, IT service firms, marketing and advertising agencies, web analytics companies. These entities may access, process and store Personal Information as per the agreement entered with them. We will make efforts to disclose an updated list of key entities who are data processors and are engaged by Us.

We use Third Parties for smooth functioning of the business including the Services provided at infiny platform. We will share the User Data with such Third Parties who may process the User Data as and when required for the purpose of providing the requested services. We use Third Party cloud providers to serve and store the data relevant to infiny platform.

Our primary cloud provider is Amazon Web Services (AWS), where we rent servers, storage space, and security/networking services to operate the Infiny platform. We store all user data in encrypted form with up-to-date security and privacy practices. The data is collected and stored on AWS servers located within India. Access to Infiny's platform servers is highly restricted- even the webmaster can only view obscured user data. We further protect access through state-of-the-art encryption, identification, and authentication practices. You can also find more information about Amazon Web Services' security practices at aws.amazon.com/security

IV. How We Do Not Use Your Personal Information

We do not sell, rent, or lease Your Personal Information or User Data to any Third Party. We do not aggregate, distribute, or otherwise commercially exploit Your Personal Information or User Data.

We do not Train any AI or Models with Your Personal Information or User Data.
None of our AI systems or algorithms learn from or improve based on Your Personal Information or User Data, including your queries, messages, files, and profile information.

When You use Our Services, your User Data such as queries, messages, files, and profile information is only ephemerally made available to the memory and context of Our AI systems. Our AI systems do not store, retain, or use Your User Data for any purpose other than to generate responses to Your queries.

Our AI systems are run primarily on Models that are owned, hosted, and served by Us, none of the Models we deploy and serve "locally" within our own cloud infrastructure retain or train on Your Personal Information or User Data. Similarly, an up-to-date list of Model and API Third Party providers that we utilize is provided in this Privacy Policy. We only work with Third Parties who maintain equivalent privacy guarantees to Ours and that do not train on any user data collected via their APIs.

V. Managing Your Personal Information

You have certain choices and rights regarding the Personal Information We collect and process about You.

Accessing and Updating Your Information: You can review and update certain Personal Information associated with Your Account by logging into Your Account settings on Infiny.
Data Portability: Where provided by applicable law, You may have the right to request a copy of Your Personal Information in a structured, commonly used, and machine-readable format.
Deletion of Your Information: You may request the deletion of Your Account and associated Personal Information by contacting Us at support@infiny.ai or through Your Account settings, if available.
Opt-Out of Marketing Communications: You can opt-out of receiving promotional emails from Us by following the unsubscribe instructions provided in those emails or by adjusting Your communication preferences in Your Account settings. Please note that You may still receive non-promotional communications, such as those related to Your Account, service announcements, or security notices.
Cookie Controls: Most web browsers are set to accept Cookies by default. You can usually modify Your browser settings to remove or reject Cookies. If You choose to remove or reject Cookies, this could affect the availability and functionality of the Platform.
Exercising Your Rights: To exercise any other privacy rights You may have under applicable law , please contact Us using the information provided in the "CONTACT US" section below. We will respond to Your request in accordance with applicable law and may need to verify Your identity before processing Your request.

Please note that while We will make reasonable efforts to accommodate Your requests, there may be circumstances where We are unable to delete certain information due to legal, regulatory, or technical reasons.

VI. What do we do to keep Your data safe?

We take appropriate security measures to protect against any unauthorized access, alteration, modification, disclosure or destruction of data. These include internal reviews of Our data collection, storage and processing practices and security measures, including appropriate encryption to guard against unauthorized access to systems where We store personal data. We have implemented appropriate electronic, and managerial procedures to safeguard and help prevent unauthorized access to Your Personal Information and to maintain data security. These safeguards take into account the sensitivity of the information that We collect, process and store and the current state of technology. We follow generally accepted industry standards to protect the Personal Information submitted to Us, both during transmission and once We receive it. However, no data transmission over the Internet can be guaranteed to be 100% secure.

VII. Data Sharing and Disclosure

We do not share Your Personal Information with third parties except as described in this Policy or with Your consent. We may share Personal Information in the following circumstances:

With Service Providers: We may share Your Personal Information with thirdparty vendors, consultants, and other Service Providers who perform services on Our behalf or to help Us operate the Platform (e.g., cloud hosting, data analytics, payment processing, customer support, email delivery, marketing assistance). These Service Providers are contractually obligated to protect Your Personal Information and are restricted from using it for any other purpose.
For Legal Reasons and to Protect Infiny and Others: We may disclose Your Personal Information if We believe in good faith that such disclosure is necessary to:
- Comply with applicable laws, regulations, legal processes (such as a subpoena or court order), or enforceable governmental requests.
- Protect and defend the rights, property, or safety of the Company, Our Users, or the public, including to enforce Our Terms of Service or other agreements.
- Prevent, detect, or investigate potential fraud, security breaches, or technical issues
Business Transfers: In the event of a merger, acquisition, financing, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider, Your Personal Information may be sold or transferred as part of such a transaction. We will notify You via email and/or a prominent notice on the Platform of any change in ownership or uses of Your Personal Information, as well as any choices You may have regarding Your Personal Information.
With Your Consent: We may share Your Personal Information with third parties when We have Your explicit consent to do so for a specific purpose.
Aggregated or De-identified Information: We may share aggregated or deidentified information that cannot reasonably be used to identify You with third parties for research, analytics, marketing, or other purposes.

VIII. Data Retention

We will retain Your Personal Information for as long as is necessary to fulfill the purposes for which it was collected, as outlined in this Policy, or for as long as required to comply with Our legal obligations, resolve disputes, enforce Our agreements, and for legitimate business purposes.

The criteria used to determine Our retention periods include:

The length of time You have an active Account with Us or use Our Platform.
The nature and sensitivity of the Personal Information.
The purposes for which We collected the Personal Information.
Our legal or regulatory obligations (e.g., tax and accounting requirements).
Whether retention is advisable in light of Our legal position (such as in regard to applicable statutes of limitations, litigation, or regulatory investigations).

When We no longer need Your Personal Information for these purposes, We will securely delete or anonymize it in accordance with Our data retention policies and applicable law.

IX. Third Party Links and Services

The Platform may contain links to third-party websites, services, or applications that are not owned or controlled by the Company. This Policy does not apply to the privacy practices of such third parties. We are not responsible for the content or privacy practices of these external sites or services. We encourage You to review the privacy policies of any third-party websites or services You visit or use.

Most Core Services on the infiny Platform are operated by proprietary implementations, and typically owned and managed by Us. Selectively, We do work with a few Third Party partners and vendors to provide parts of some core services. The following is a list of up-to-date providers whose services We use and whom might store, serve, analyse, or otherwise be exposed to material Personal Information and/or User Data:

Amazon Web Services, Inc. (aws.amazon.com/security)
United States corporation and market leader in a wide range of cloud computing and infrastructure services.
OpenAI, LLC (openai.com/security-and-privacy)
United States-based AI research and deployment organization providing advanced Models and AI.
Google Cloud (Google LLC/ Alphabet Inc.) (cloud.google.com/privacy)
Vertical of United States corporation providing a wide range of cloud computing services.
Microsoft Corporation (www.microsoft.com/en-gb/privacy/privacystatement)
United States corporation providing a wide range of software products and services, in Our platform, for document processing.
Google Workspace (Google LLC) (workspace.google.com/intl/en_in/security)
Vertical of United States corporation, in Our platform, providing SMTP and email services.
Together AI (www.together.ai)
United States corporation providing infrastructure services for model hosting.

X. Children's Privacy

The Infiny Platform is not intended for or directed at individuals under the age of 18 ("Child" or "Children"). We do not knowingly collect Personal Information from Children.

If We become aware that We have inadvertently collected Personal Information from a Child without verifiable parental consent, We will take steps to delete such information from Our records as soon as possible. If You are a parent or guardian and You believe that Your Child has provided Us with Personal Information without Your consent, please contact Us using the details in the "CONTACT US" section below.

XI. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in Our practices, legal requirements, or the Platform. We will notify You of any material changes by posting the new Privacy Policy on the Platform and updating the "Effective Date" at the top of this Policy. In some cases, We may provide You with additional notice (such as by adding a statement to Our homepage or sending You a notification).

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. Your continued use of the Platform after the Effective Date of any changes constitutes Your acceptance of the amended Privacy Policy.